• AI-Powered Case Analysis: Preliminary assessment using Anthropic Claude AI
• Lawyer Matching: Connection with verified, licensed lawyers
• Case Management: Secure messaging, documents, milestone tracking
• Escrow Payments: Secure payment processing with milestone-based releases
• GDPR Compliance: Encrypted storage and secure communications

2.1 Age Requirement: You must be at least 18 years old.

2.2 Account Registration: Provide accurate information including:

• Valid email address and secure password
• Personal/business information
• For lawyers: Bar association license proof

2.3 Account Security: You are responsible for:

• Maintaining credential confidentiality
• All activities under your account
• Reporting unauthorized access immediately

3.1 Client Responsibilities:

• Provide truthful case information
• Respond promptly to lawyer requests
• Pay agreed fees on schedule
• Maintain respectful communication

3.2 Lawyer Responsibilities:

• Maintain valid bar license
• Provide competent legal services
• Comply with professional ethics
• Maintain attorney-client confidentiality
• Update clients on progress regularly

4.1 Payment Methods:

• Credit/Debit Cards: Visa, Mastercard, American Express
• PayPal, Apple Pay, Google Pay
• Bank Transfer (SEPA)

4.2 Currency: All payments in Euros (EUR).

4.3 Processing: Via Stripe (1.5% + €0.25 fee may apply).

4.4 Refund Policy:

All Platform content (design, code, AI algorithms, databases, logos) is owned by Mizan and protected by Italian, EU, and international intellectual property laws.

5.1 License: We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for personal or internal business purposes.

5.2 Restrictions: You may NOT:

• Copy, modify, or distribute Platform content
• Reverse engineer or access source code
• Remove copyright or proprietary notices
• Use content for commercial purposes without permission

You may NOT:

• Advertise or sell goods/services unrelated to legal matters
• Sell or transfer your profile to another person
• Impersonate lawyers or legal professionals without credentials
• Provide legal advice without license
• Upload malicious content (viruses, malware, illegal materials)
• Misuse AI analysis system or attempt reverse engineering
• Circumvent escrow system or arrange direct payments
• Share confidential case information without authorization
• Create multiple accounts for fraud or manipulation
• Scrape or data mine the Platform using automated tools

Violation may result in account suspension, termination, and legal action.

To report copyright infringement, send notice to: legal@mizan.it

Include:

• Description of copyrighted work
• Location of infringing material (URL)
• Your contact information
• Good faith statement
• Statement of accuracy and authorization
• Physical or electronic signature

Response time: 48-72 hours. Counter-notice process available.

8.1 Excluded Damages: We are NOT liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Loss of data or goodwill
• Quality of legal services by lawyers
• Case outcomes or lawyer errors
• Third-party service failures

8.2 Exceptions: Limitations do NOT apply to:

• Death or personal injury from our negligence
• Fraud or fraudulent misrepresentation
• Gross negligence or willful misconduct
• Liabilities that cannot be excluded by Italian/EU law

9.1 Governing Law: These Terms are governed by the laws of Italy.

9.2 Jurisdiction:

• For Consumers (B2C): Courts of your residence or Milan, Italy (your choice)
• For Business Users (B2B): Exclusive jurisdiction: Courts of Milan, Italy

9.3 EU Online Dispute Resolution:

EU consumers can use the ODR platform: https://ec.europa.eu/consumers/odr

9.4 Informal Resolution: Before litigation, contact us at legal@mizan.it for resolution attempts.

10. UPDATES TO THESE TERMS

⚠️ BETA STATUS: Mizan is currently operating as a BETA service. By using our platform, you acknowledge:

11.1 Service Availability:

• Platform may experience downtime or technical issues
• Features may change, be added, or removed without notice
• Service availability and uptime not guaranteed during beta
• Temporary suspension for maintenance may occur

11.2 Data and Security:

• Industry-standard security implemented, but beta may have undiscovered vulnerabilities
• Regular backups maintained, but data loss (though unlikely) is possible
• Exercise caution with highly sensitive documents
• All data protected per our Privacy Policy

11.3 Feature Evolution:

• Beta features may change based on testing feedback
• UI/UX may be modified
• Some features may not reach production
• Data migration may be necessary for major updates

11.4 User Responsibilities:

• Acknowledge experimental nature
• Maintain backup copies of important documents
• Verify information independently
• Accept increased risk inherent in beta software

11.5 Transition to Production:

• 30-day notice before production launch
• Updated Terms for review and acceptance
• Accounts and data will be migrated
• Option to accept new terms or discontinue

11.6 Beta Support: Contact beta@mizan.it or support@mizan.it (48-72 hour response).

🏛️ PLATFORM ROLE: Mizan is a technology platform facilitating connections. We are NOT a law firm and do NOT:

• Provide legal services, advice, or representation
• Create attorney-client relationships with users
• Guarantee legal service quality or outcomes
• Supervise or control lawyers' professional judgment

12.1 No Attorney-Client Relationship with Mizan:

Attorney-client relationship exists ONLY between you and the lawyer you engage. Mizan is not party to this relationship.

12.2 Lawyer Independence:

• All lawyers are independent professionals
• Lawyers solely responsible for their legal work
• Lawyers maintain professional liability insurance
• We verify credentials but don't guarantee competence

12.3 User Due Diligence: You must:

• Verify lawyer credentials with bar association
• Make informed decisions about lawyer selection
• Review and understand all legal advice received
• Comply with agreements made with your lawyer

12.4 No Outcome Guarantee:

Legal outcomes depend on many factors. We make no representations about case results. Past results don't guarantee future outcomes.

12.5 Professional Complaints:

• Platform violations: Report to legal@mizan.it
• Professional ethics: Report to bar association
• We cooperate with regulatory authorities

12.6 Emergency Situations:

Our platform is NOT for emergencies. For urgent matters, contact a lawyer directly or emergency services.

🤖 AI TECHNOLOGY: Our platform uses Anthropic Claude AI for preliminary case analysis. This is NOT legal advice.

13.1 AI Limitations:

• Not Legal Advice: AI cannot replace human legal expertise
• Accuracy: May contain errors, inaccuracies, or omissions
• Currency: Trained on historical data; may not reflect current law
• Context: Cannot account for all nuances of your situation
• Judgment: Lacks human legal judgment and experience

13.2 No Liability for AI Output:

• We're not responsible for decisions based on AI analysis
• AI provided "as is" without warranties
• Use at your own risk
• Always verify with qualified lawyer

13.3 Data Processing:

• Case information anonymized before AI processing
• Encryption and security measures applied
• AI provider (Anthropic) doesn't retain your data
• See Privacy Policy for details

13.4 Human Verification Required:

For ANY legal decision: Consult licensed lawyer, have lawyer review AI analysis, rely on professional judgment (not AI alone).

13.5 Prohibited Uses: You may NOT:

• Rely solely on AI for legal decisions
• Share AI analysis as legal advice
• Use in court without lawyer review
• Claim AI represents our legal opinion

14.1 Relationship Formation:

• Forms ONLY between you and chosen lawyer (not Mizan)
• Formed when you both agree (usually by accepting quote)
• All professional responsibilities with lawyer, not Mizan

14.2 Professional Obligations: Your lawyer has duties including:

• Confidentiality (attorney-client privilege)
• Loyalty and avoiding conflicts of interest
• Competence and diligence
• Bar association rules compliance
• Professional liability insurance

14.3 Fee Arrangements:

• Lawyer fees separate from platform fees
• Agreed directly between you and lawyer
• Lawyers set own rates
• All fees disclosed clearly before services
• Escrow facilitates payment but doesn't set fees

14.4 Scope of Representation:

• You and lawyer define service scope
• Should be documented in writing
• Mizan not involved in defining scope
• Changes require mutual agreement

14.5 Confidentiality:

• Communications with lawyer are confidential
• Attorney-client privilege applies
• Platform provides secure messaging but doesn't monitor content
• Don't share confidential info with Mizan staff

14.6 Professional Conduct Concerns:

• Platform violations → legal@mizan.it
• Professional ethics → Bar association
• Seek independent advice if needed

14.7 Termination of Representation:

• Either party may terminate (subject to professional rules)
• Reasonable notice when possible
• Return of documents and property
• Payment due for services rendered
• Escrow handled per Section 15

14.8 Mizan's Limited Role:

We ONLY provide: Platform technology, initial matching, payment processing, security/privacy, platform support.

We DO NOT: Supervise lawyers, guarantee competence/outcomes, provide legal advice, access privileged communications, participate in legal strategy.

💰 ESCROW OVERVIEW: Secure payment system with milestone-based fund releases.

15.1 How It Works:

1. Quote & Agreement: Lawyer provides quote with milestones (each has % of total fee). Client accepts.
2. Payment & Hold: Client pays upfront via Stripe. Funds held in secure escrow.
3. Milestone Completion: Lawyer completes work, marks complete. Client notified (7 days to review).
4. Fund Release: On approval, funds released to lawyer. Auto-release after 7 days if no objection (unless disputed).

15.2 Beta Phase - DEMO Escrow:

15.3 Fees:

• Platform Commission: 20% on successful outcomes (separate from lawyer fees)
• Processing Fees: Stripe ~1.5% + €0.25 (deducted from payment)
• No Hidden Fees: All fees disclosed before payment

15.4 Refunds & Cancellations:

• Before Work: Full refund (minus processing) within 14 days
• After Start: Refund only unreleased escrow. Completed milestones non-refundable.
• Disputes: Email support@mizan.it. Funds held pending investigation (14 days resolution goal).

15.5 Security:

• Funds in segregated accounts
• Not used for Mizan operations
• Protected if Mizan insolvency
• Regular audits

15.6 User Obligations:

• Clients: Pay when due, review milestones promptly, raise concerns in good faith, don't abuse disputes
• Lawyers: Complete work as agreed, meet quality standards, respond to concerns, provide documentation

15.7 Limitations:

Escrow facilitates payment only. Doesn't guarantee work quality, legal outcomes, or judge legal merit. Subject to liability limitations (Section 8).

15.8 Tax Responsibilities:

• Lawyers: Report income and pay taxes
• Clients: May need records for deductions
• Transaction records available on request
• Consult tax professional

16. TERMINATION AND SUSPENSION

17. PRIVACY AND DATA PROTECTION

18. CONTACT INFORMATION

Company Information:

Mizan S.r.l.

Via Quarto 7

Nerviano, MI 20014

Italy

📄 Legal Document: These Terms of Service were generated on November 1, 2025, based on comprehensive legal research and EU/Italian law compliance requirements. They include 5 custom clauses specific to Mizan's legal tech platform operations.

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